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contact us

Our Operation Base


PPAM Pudina
Jalan Kasturi
Presint 17, Putrajaya


Monday — Saturday: 8AM — 4PM



+60 11 3743 6150

Email:   [email protected]

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FAQ

 
1Introduction
This document (the “Agreement”) sets forth the principles, guidelines and requirements of the Terms of Service of LuqmanNordin governing the use by the customer (“Customer”) of the Company’s services and products (“Services and Products”). These Terms of Service have been created to promote the integrity, security, reliability and privacy of the Company’s facilities, network, and Customer data contained therein. The Company believes that it provides exceptional services in the industry, and provides the following policies in the absolute best interests of the Company and the Company’s clients. The Company retains the right to modify these Terms of Service at any time, and any such modification published on this page shall be automatically and retroactively applied to all clients. The Company shall be the sole and final arbiter as to the interpretation of the following. By utilizing the Company’s Services and Products, the Customer agrees to be bound by the terms outlined here. No purchase or upgrade shall exempt a Customer from these terms.
2Term
The Customer agrees to the term set within the billing period during the order process. All of the Company’s services are prepaid and do not bind the customer to any additional length of contract and the Customer will have the option to renew or cancel his services at anytime. Leaving services unpaid will not incur fees or other dues for the Customer.
3Yearly Service Fee
Fees for service(s) ordered by the Customer shall begin on the date the initial order is accepted by LuqmanNordin and that date shall serve as the annual anniversary date for all future billings including one time fees, upgrades, additional services, cancellations and service credits. Fees are due in advance of the service cycle and will be billed on the anniversary date.
4Payment Verification
In order to comply with the policies of merchant gateway providers, LuqmanNordin may request copies of personally identifying documents in order to approve and process credit card payments. If requested, this information will be transmitted over encrypted channels only, and stored according to industry compliance standards. For more information, customers are asked to review the Company’s Privacy Policy.
5Upgrade Fees
Upgrades ordered on the billing anniversary date will be billed for a full year service and will continue each year on the anniversary date. Upgrades ordered after the normal anniversary billing date will be pro-rated to the next anniversary date and billed as a one time pro-rata charge. Future charges will appear as full fees added to your existing anniversary billing date.